Customer Relationship Management: Putting Customers at the Center of the Busine
Type:White Paper
| Company:Exact Software
Customer Relationship Management (CRM) has sustained success through its ability to help companies sell but, only focuses on a portion of the customer relationship, not taking into account pervasive business processes that can affect customers. Yet nearly all facets of the organization are driven and affected by the customer relationship.
Incorporating all organizational procedures across the enterprise will serve to advance these relationships and make companies more profitable.
CRM syste...
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Remote Operations and Outsource Management: Maintaining Visibility and Accounta
Type:White Paper
| Company:Exact Software
In order to support continued corporate growth objectives, many companies have implemented or considered cost-cutting initiatives through the reallocation of labor or services. Specifically, this shift resides in the outsourcing of specialized services to external companies or the relocation of such in-house operations as manufacturing, accounting, healthcare administration, software development or customer-services
to remote office locations. The execution of such a business model is known as ...
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Multi-dimensional ProjectManagement: Maintaining Control in a Complex Environme
Type:White Paper
| Company:Exact Software
Corporations worldwide embrace formal strategies and technologies for managing projects. Even small or secondary projects must be formally tracked as such projects tend to be
part of a larger operational plan, where activities are dependent upon the completed project. As corporations grow, projects become more numerous, and typically employees
must serve on multiple project teams. Additionally, projects tend to encompass several participants from different departments or divisions within the...
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