Date Posted: 3/31/2013
10,000-Employee Airline Leverages UltiPro’s Business Intelligence for Strategic and Operational HR Improvements
Ultimate Software (ULTI), a leading cloud provider of people management solutions, announced today that Republic Airways Holdings Inc. (RJET), an airline holding company that owns Chautauqua Airlines, Frontier Airlines, Republic Airlines, and Shuttle America, is using UltiPro’s capabilities for business intelligence to generate analytics for strategic decision-making and forecasting, automate critical communications and reports necessary for compliance and audits, and make significant improvements to its overall HCM operations.
An Ultimate customer since 2005, Republic Airways has grown to 10,000 employees. With its large employee population, Republic’s HR teams and executives needed visibility into their workforce from a companywide perspective as well as access to employee metrics for fast and accurate insights on specific elements of the business. According to Jon Clahan, manager of HR shared services at Republic Airways, the company is using
UltiPro to analyze turnover and employee demographics, and as a result, has made improvements to talent acquisition, re-evaluated its processes for performance management, and implemented succession plans to avoid talent shortages.
“The airline industry is highly regulated, and one of these regulations requires that pilots stop flying after age 65. With UltiPro, we have been able to identify employees who will be retiring and when they will retire. This allows Republic to ramp up hiring when appropriate so we can better fill vacancies that could have a negative impact on the business,” said Clahan. “Our executives have dashboards in UltiPro to more easily and accurately monitor these kinds of trends, and then we can make the best adjustments and decisions for our multiple businesses.”
Republic is using UltiPro to automatically deliver dozens of reports used every day by stakeholders across the organization. Clahan also has created a series of reports to handle most daily requests for information. For example, Republic’s HR team and leaders may need historical workforce information because airline regulations often require manpower data that may be date-specific and relevant to all employees or that is only relevant to a specific group of employees. With UltiPro, Clahan is better positioned to immediately address a full range of reporting needs.
“Information really can be put into almost any system, but what sets UltiPro apart from other HCM platforms is the solution’s ability to enable people to easily extract information and then deliver it to our teams or decision makers in the most meaningful, relevant way,” said Clahan.
Republic also is using UltiPro to ensure compliance requirements by using numerous alerts that are set up through UltiPro’s reporting — triggering immediate notifications when an event occurs that could require closer scrutiny and validation.
“With UltiPro, we’ve set up automatic alerts that allow us to double check when something is potentially wrong or when a critical deadline is approaching,” said Clahan. “We can even monitor the types of jobs that have specific FAA requirements, so we can ensure that the people with the right credentials are filling these positions. Our HR group, finance team, and auditors love that we have these reliable processes in place, and as a result, UltiPro is helping us minimize our risk of exposure to costly issues related to compliance.”
With UltiPro, Clahan also has automated communications with employees that occur during specific points of their tenure at Republic. Personalized letters and notes include information that is specific to an individual and is emailed automatically — eliminating any manual entry or manual intervention. For example, after an employee has worked for Republic for 20 days, he or she receives a letter that introduces an assigned employee relations associate who is ready help with unique HR needs.
“Ultimate stands out among HCM providers because it delivers people-centric technology. In addition to helping strengthen our overall business, UltiPro is helping us better engage our employees,” said Clahan. “The range of features within UltiPro allows us to provide a level of support to our employees that would seem almost impossible with a company of our size. The differentiator with Ultimate is that the company is 100% focused on HR and payroll technology.”
“Large companies — with complexities such as regulations, unions, employment contracts, multiple benefits plans, and multiple payrolls that occur almost every week — need constant visibility into their workforce, secure 24-7 access throughout the enterprise, and real-time delivery of the right information to the right people,” said Greg Swick, chief sales officer at Ultimate Software. “We’re very pleased that UltiPro is providing Republic Airways with high levels of control, flexibility, and meaningful strategic intelligence so that the company can better manage its talent and prepare its business for future expansion.”
About Ultimate Software
Ultimate Software is a leading cloud provider of people management solutions, with more than 10 million people records in the cloud. Built on the belief that people are the most important ingredient of any business, Ultimate's award-winning UltiPro delivers HR, payroll, and talent management solutions that seamlessly connect people with the information and resources they need to work more effectively. Founded in 1990, the company is headquartered in Weston, Florida, and has more than 1,600 professionals focused on developing the highest quality solutions and services. In 2013, Ultimate was ranked #9 on FORTUNE'S list of the “100 Best Companies to Work For.” Ultimate has more than 2,500 customers with employees in 144 countries, including Adobe Systems Incorporated, Culligan International, Major League Baseball, The New York Yankees Baseball Team, Pep Boys, and Texas Roadhouse. More information on Ultimate's products and services for people management can be found at www.ultimatesoftware.com.
About Republic Airways Holdings
Republic Airways Holdings Inc., based in Indianapolis, Indiana, is an airline holding company that owns Chautauqua Airlines, Frontier Airlines, Republic Airlines, and Shuttle America, collectively “the airlines.” The airlines operate a combined fleet of more than 280 aircraft and offer scheduled passenger service on nearly 1,500 flights daily to over 145 cities in the U.S. as well as to the Bahamas, Canada, Costa Rica, Dominican Republic, Jamaica, Mexico, and Turks and Caicos Islands under branded operations at Frontier, and through fixed-fee flights operated under airline partner brands, including AmericanConnection, Continental Express, Delta Connection, United Express, and US Airways Express. The airlines currently employ approximately 10,000 aviation professionals.
UltiPro is a registered trademark of The Ultimate Software Group, Inc. All other trademarks referenced are the property of their respective owners.
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