Shift Technologies Launches New Version of its ThinMind® Web-based Issue Tracking Application 5.4

Charlotte, N.C. - October 11, 2005 - Shift Technologies announced today, the latest version of the Issue Tracking application in its ThinMind® suite of web based workforce management solutions. ThinMind® Issue Tracking is an integrated web-based administrative tracking solution that provides the ability to collect, track, and organize issues at any level of the organization. The system is comprehensive and capable of tracking help desk tickets, problem reports, change control items, software bugs, and more. The new version of ThinMind® Issue Tracking module is now available at http://www.ThinMind.com. Pricing is $10 per user per month, with volume discounts available. Shift Technologies offers a 30-day free trial.

A few of the many new features and enhancements include:

- Latest Updated Notifications - Provides the ability to send out notifications when an issue has not been addressed during a specified period of time. Notices ensure that items are not forgotten in the queue.

- Client Preference Tracking - Allows default values for items like assigned employee, assigned group, and custom fields to be specified per client. When future tickets are then opened, if client defaults are found, the screen is automatically populated with the related data which minimizes entry and errors.

- Quick Status Update Buttons - Supports the ability to send an email update to either the assigned resource or the client contact with 1 click. Email generated contains a full report of all issue related information to date. Feature quickly communicates current status without extra work effort.

- Issue Status Collection Integrated into Timesheet Application - Automates collection of issue updates from employees, by allowing information to be entered into the same location as time entries. Feature requires the use of ThinMind Timesheet Reporting and Issue Tracking applications.

- More Custom Issue Fields - Provides additional custom text and date fields for organizations to track a wide array of issues including test dates, delivery target dates, replacement part numbers, client moods, and more. Fields can be named, enabled, or required to meet business needs.

- Usability Enhancements - Includes wider screen sizes allowing more information to be viewed and edited at once, faster pop-up calendars, problem/resolution zoom capabilities, and improved screen layouts.

- Express Setup Wizard - Minimizes initial setup time by providing step-by-step instructions to quickly and easily configure the system. Wizard allows mass data entry to occur, by offering the ability to add 10 rows at a time in each setup step, making setup time a matter of hours.

- Security Limitations by IP - Supports ability to limit access to the issue tracking application based on the user’s IP address. Added security provides extra control over when, where and who can access the information.

About Shift Technologies
Based in Charlotte, NC, Shift Technologies provides 100% web-based workforce management solutions. The company’s flagship product suite ThinMind® includes Timesheet Reporting, Expense Reporting, Issue Tracking, and Project Management. Thousands of people worldwide use ThinMind® web based solutions. The ThinMind® suite is designed for small to large businesses and specifically for the professional services market including, the financial services, legal, and IT and business consulting industries. The ThinMind® suite of solutions is available on an application service provider (ASP) basis. For more information, contact Shift Technologies at 888.404.7386 or visit http://www.shiftinc.com.

Media Contact
Lorri-Ann Carter
CarterTodd & Associates, Inc.
(803) 779-4005 Ext. 2040
LA@CarterTodd.com

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ThinMind is a registered trademark of Shift Technologies, Inc.

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