Exact Introduces a Managed Services Offering to Help Enhance Their Customers’ IT Performance

MIDDLETON, Mass.--(BUSINESS WIRE)-- Exact, a leading provider of business software solutions, is pleased to announce the immediate availability of Exact Managed Services (EMS), an IT management service for Exact customers’ information systems managers and experts. Exact Managed Services enables users to optimize the infrastructure used to operate Exact investments with a preventative care and proactive approach to managing those assets. The service includes automated monitoring and maintenance, basic remediation of common IT problems, application-specific data validation and regularly scheduled IT services to keep Exact customers’ solutions optimized.

“I have worked with and used Exact's IT services for years”, says Ira Alport, President of National Power Corp. “Our Exact IT Consultant has provided professional and timely services for as long as I can remember. I was excited to formally sign up with the Exact Managed Services program to enhance our services and get closer to Exact’s complete group of professionals. With the Exact Managed Services program, we feel like our IT investments are more secure than ever before."

Through assessments of existing infrastructures and roadmap recommendations for the future, Exact Managed Services not only helps optimize existing Exact solutions today, but also provides expert advice on maintaining performance as Exact’s customers grow. EMS offers both 24/7 automated monitoring services on hardware investments, while also providing regularly scheduled IT attention by managed services consultants. Core managed services activities include desktop and server support, local area network troubleshooting, email and printing support, non-Exact software application support and database administration, just to name a few.

“We believe in providing our customers with a great user experience and that not only includes high quality software and services but also the optimized performance of our software in our customers’ IT environments,” says Mitch Alcon, President of Exact Americas. “Exact Managed Services takes that user experience to the next level.”

For more information about Exact Managed Services, visit http://www.exactamerica.com/managed-services.

Exact. And it all comes together.
Exact has been serving entrepreneurs with information technology since 1984. Growing from a student start-up to a global solution provider, today over 1,800 employees worldwide keep our entrepreneurial spirit alive. Every day our solutions help over 100,000 local and international companies run their business. Exact has been listed on the NYSE Euronext Amsterdam since June 1999. The company’s revenue in 2010 amounted to € 228.2 million.

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